Privacy Policy for GreenCarLane

1. Introduction

1.1 This personal data policy describes how GreenCarLane processes your personal information in connection with our electric vehicle (EV) services and information marketplace.

1.2 By using our services or submitting information to us, you confirm that you understand and consent to the collection, use, disclosure, and processing of your personal data (or the personal data of any individual you provide) as described in this Privacy Policy.

1.3 GreenCarLane is responsible for the processing of the personal information we have received about you. You will find our contact information below:

Email: legal@greencarlane.com

All inquiries regarding your personal data can be made via the contact information listed above.

2. Personal Data Collection and Use

2.1 We process personal data for the following purposes:

a) To provide and improve our EV services and information
b) To offer you the best guidance and personalize your experience
c) To comply with our agreements with you
d) To meet various legal requirements
e) To conduct research and analysis to improve our offerings
f) To communicate with you about our services

2.2 The types of personal data we may collect include:

a) Name and contact information
b) User account details
c) Information about your EV interests and preferences
d) Usage data and analytics from our website and services
e) Communication data (e.g., when you contact our customer service)
f) Financial information for payment processing and credit assessments
g) Driving and vehicle usage data

2.3 We collect personal data from:

a) Information you provide directly to us
b) Automated technologies such as cookies (see our separate Cookie Policy)
c) Third-party sources, such as public authorities, your bank, and publicly available databases
d) The actual use of our cars and services

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

a) Your consent
b) Performance of a contract with you
c) Compliance with a legal obligation
d) Our legitimate interests, where not overridden by your rights and freedoms

4. Data Retention

We store the personal information you provide to us for as long as is permitted by law and necessary to fulfill the purposes for which it was collected. We delete it when it is no longer necessary for these purposes.

5. Data Sharing and International Transfers

5.1 We may share your personal data with:

a) Public authorities, where required by law
b) Credit bureaus and warning registers in case of breaches of obligations
c) Parking companies for attributing fines
d) IT service providers for development, hosting, and support
e) Our advisers, such as law firms or insurance companies
f) Local franchise partners for service provision in other cities

5.2 Some of our service providers may be located outside your country of residence. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable data protection laws.

6. Profiling and Automated Decisions

6.1 We use profiling and data modeling to offer specific services and products, prevent money laundering, set prices, detect fraud, assess violation risks, and for marketing purposes.

6.2 We may use automated decisions to prevent fraud and ensure fast, fair, and efficient decision-making based on the information we have about you.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

a) Access to your personal data
b) Correction of inaccurate data
c) Erasure of your data (right to be forgotten)
d) Restriction of processing
e) Data portability
f) Objection to processing
g) Withdrawal of consent
h) Manual processing of automated decisions

To exercise these rights, please contact us using the information provided in Section 1.3.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. We regularly monitor our internal security measures.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. In case of significant changes, we will take reasonable steps to inform you about the changes. The "Last Updated" date at the bottom of this policy will be modified accordingly.

10. Complaints

If you are dissatisfied with how we process your personal information, you can always write to us using the contact information in Section 1.3. You also have the right to complain to your local Data Protection Agency.

11. Region-Specific Provisions

11.1 European Union: We comply with the General Data Protection Regulation (GDPR).

11.2 California, USA: We comply with the California Consumer Privacy Act (CCPA). California residents have additional rights, including the right to opt-out of the sale of personal information.

11.3 Australia: We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

11.4 Other regions: We comply with local data protection laws in the countries where we operate, including but not limited to Brazil, Canada, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, Philippines, Singapore, South Korea, Türkiye, and UAE.

Last Updated: August 24, 2024